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Why does SnapSync ask me for my “user name” and “password” again if I already entered in my Dialing Profile?

April 26, 2017password profile SnapSync user name

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Why does SnapSync ask me for my “user name” and “password” again if I already entered in my Dialing Profile?

1 Answer

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Sometimes, due to network issues, the phone does not transmit the login information properly to the network servers. When this happens, the network requests that information again. Simply copy and paste those fields from SnapSync into the pop up window, and proceed with the login process.