Why does Seattle have the Cable Customer Bill of Rights?
In early 1999, the Seattle City Council held numerous public hearings and received many comments about cable services. You told us that you wanted better service – and we listened! The City’s Office of Cable Communications worked with City Council to develop your Cable Customer Bill of Rights to ensure that cable customers in Seattle would get competent, responsive service from the cable companies. The Bill of Rights also established procedures and remedies if you haven’t gotten competent, responsive service. Seattle is currently one of very few cities that have a Bill of Rights for its citizens who subscribe to television and Internet cable services. We believe that the Bill will help us – you, the cable companies, and the City of Seattle – work together for excellent customer satisfaction. What does the Cable Customer Bill of Rights Do? The Cable Customer Bill of Rights has been working to accomplish several things. Our primary goal is to help you get the best service possible! To ac
