Why does Sailboats Unlimited work?
Sailboats Unlimited alumni return to work committed to: • Extend the same level of concern and care to internal customers and suppliers as they do to external customers and suppliers. • Take 100% responsibility for their attitudes and behavior. • Build on the strengths of team members and acknowledge their contributions. • Think out loud and discuss the undiscussable. • Listen to learn rather than wait to be heard. • Put the needs of the group before the needs of their egos. • Depersonalize conflict. Focus on the issue or problem, not the person. • View problems as opportunities for growth. • Improve processes in order to free up time and resources to explore new markets, manage change, set direction, and increase productivity. • Clearly define goals; measure performance against goals; provide ongoing feedback and resources to accomplish goals. • Include direct reports, peers, supervisors, and clients in planning and brainstorming sessions.
