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Why does Royal Mail measure quality of service for Access mail?

April 26, 2017mail measure quality Royal service

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Why does Royal Mail measure quality of service for Access mail?

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10 Posted

Royal Mail Wholesale and its customers recognise the importance of understanding the delivery performance of downstream access mail and have an agreed clause in their Access Agreements to measure quality of service. Since April 2006 it has also been a condition of Royal Mail’s licence to measure Access quality of service from handover to Royal Mail through to the final delivery address.