Why does my software display Kernel Error when starting BioDiscovery software?
A. BioDiscovery software is dependent upon Sun Microsystems Java Runtime Environment version 1.3 or higher. As a result of this, BioDiscovery software installs and modifies several files within the Java JRE home directory. There are times when due to configuration errors or changes to the host computer configuration, these files become either misplaced or corrupted. An alternative cause can also be the installation of a different JRE on the same computer. In this circumstance, ImaGene cannot load integral system files resulting in the Kernel Error Message. Possible solutions include: 1. After backing up the software license, uninstall then reinstall the software. During the reinstallation, BioDiscovery software can then adapt to any new changes to the system configuration. If possible, the Java Runtime Environment (v1.3 or higher) should also be uninstalled and reinstalled prior to reinstalling any BioDiscovery software. License File Names • ImaGene – imagene.ini • GeneSight – genesigh
Related Questions
- Why does the Software Store display a "PROXY USERNAME was not found in our system" error message when I try to buy software on behalf of someone else?
- Why do some videos cause an error message about software thats missing and unavailable, and display a blank white screen?
- Why does my software display Kernel Error when starting BioDiscovery software?
