Why does my oil look white and feel thick, instead of a golden liquid oil?
This is a normal reaction emu oil has with weather. You’ll find that when the weather is a little colder, or if you’ve kept your oil in the fridge, the oil will solidify and will be harder to get out of the bottle (this can happen to the capsules too – they look cloudy when its cold). Alternatively, when the weather is warm, the oil will come out easily and have a nice golden colour to it (or clear, depending on the light!). If your oil is white and thick don’t panic – it’s still safe to use and hasn’t gone ‘rancid’. All you need to do is rest your bottle of oil in a warm bowl of water for about 5 minutes, shake well and use as normal. If you have a question that is not answered here, please contact us so that we can respond to your particular query. This will also help us generate our FAQ section to make sure we’re always answering your questions!
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