Why does my Credit Card show a charge from Sulla Cima International, Inc. and not BestOfCookware.com?
Sulla Cima International, Inc. is the parent company of BestOfCookware.com and therefore handles all of the Credit Card transactions. Sales Tax: If you live in Texas or Florida, you will have to pay the corresponding sales tax for that state. Currently, all other states are exempt. Damaged Merchandis: Contact customerservice@bestofcookware.com and we will file a claim. Once the claim is resolved, your product will be replaced and shipped at no cost to you. For full details, refer to our Shipping Page. Returns: Only product in new condition and in original decorative packaging will be accepted for credit or exchange. All returns must be pre-authorized. Customer pays 2-way freight (out and back) and up to a 15% restocking fee. Please contact customer service at customerservice@bestofcookware.com. Warranty Claims: All of our products currently carry a Manufacturer Warranty. The product warranties are handled through the individual manufacturers. You should always keep your receipt of purc
