Why does my BioDiscovery product give me a different Code Entry number every time I start the License Manager?
A. It sounds like your GeneSight.ini, ImaGene.ini, or CloneTracker.ini has been set to “read-only” (saving the ini file as an attachment from Outlook will cause this problem). In this case, your software will generate a new “Entry Code” every time you run the license manager since it cannot save the code to the ini file. In order to make sure your ini file is not “ready-only”, you need to open your product directory ( C:\GeneSight for example), find the ini file, right-click on it, select “Properties” on the pop-up menu and confim that the “Read-Only” attribute is NOT checked. If you cannot see the ini file in your product directory, then you will need to show “System Files” by clicking on Tools, Folder Options, View tab, and make sure “Hide protected operating system files” is NOT checked.
