Why does JHP require a minimum rental periods and/or minimum usage (5 min) per day (for AU plans)?
When you use JHP’s rental phone, it takes one day for delivery and another day for return. In order to provide efficient service to our customers, we ask our customers for a minimum three-day rental. However, if you are staying at one of our contracted hotels (click here), you may rent the phone for only 1 or 2 days. The minimum charge of 5 minutes for outgoing calls per day (for AU plans only) is a requirement. This policy exists because incoming calls are free for all AU plans, therefore, we have a minimum usage fee for the basic lines. The minimum charge does not apply on a daily basis if the total usage time exceeds the minimum requirement. For example, if you rent the phone for three days, the minimum charge of 3 days rental is 15 minutes (3 days x 5 minutes per day). However, if you use more than 15 minutes of outgoing minutes within those three days, the minimum charge is eliminated. A good illustration would be: you rented a phone from us for 3-days. On the first day, you used
