Why does JetBlue differentiate between Controllable and Uncontrollable?
As with any type of travel, there are just certain events like snow storms or other weather-related events that we cannot control. As a result, in determining appropriate compensation, we need to evaluate whether the Irregularity is something that JetBlue could have reasonably controlled or whether it is something that we did not control or could not reasonably foresee. When the event is a Controllable Irregularity, our compensation levels reflect that JetBlue has inconvenienced you, as opposed to something we simply could not have prevented. We want you to know that JetBlue cares for your comfort and safety, and that we are willing to back it up with meaningful compensation.
