Why does it seem to take multiple rings before a Hatzalah dispatcher answers the phone?
Hatzalah dispatchers are trained to answer the call only after the caller ID appears in the window of their phone. This way, if for any reason the call is disconnected or the caller is unable to continue the conversation, the dispatcher knows the origin of the call and can proceed with the dispatch. Generally, the caller ID will show at the beginning of the third ring.
