Why does iLok.com insist that there is no iLok inserted when I click the Update button?
If you are in the middle of authorizing a piece of software, there is a dialog that can cause a conflict with iLok.com. Please quit the application that you are attempting to authorize. After you have downloaded the appropriate license from iLok.com, you can then relaunch the software and continue through the authorization process. It is also possible that there may be a problem with your iLok. If the above does not help then please start the RMA process.
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