Why does HitLens report undefined pages?
If the page on your Web server is tracked by HitLens, but there is no page name that corresponds to it in the HitLens Tracking system, you will see an ‘Undefined page’ in the HitLens reports. There are three common reasons why this happens. 1. You inserted the HitLens script into a few local pages using the HitLens wizard and uploaded them to your host. After this, you removed the HitLens code from these pages and pressed ‘Apply’ or saved changes on exit. Because of this, the Hitlens database server lost the information that helps it link page IDs with page file names (or custom page names). When this page containing the tracking code is visited, no page name is set in association with the visited page, and HitLens reports it as ‘Undefined’. Solution: compare the Web page IDs – they should be the same on your server and in your local copies. 2. You populated the tracking script into a page using the HitLens wizard and then manually copied and pasted the same script into all the other p
