Why does Forbes sometimes ask customers to “back save” their artwork?
Occasionally, the customer may have a more updated version of a program than we do. In these situations, it is sometimes not possible for us to view and work with the elements as they were designed by the customer. Since upgrades often have to be coordinated with hardware and other program upgrades, we sometimes have to ask the customer to save their artwork in the older version and resend it to us. This can be a delicate situation but is usually a simple process for the customer and the best solution to the problem.
