Why does EXIN offer a new Qualification Program for IT Service Management?
In line with changing customer demands and new developments in IT Service Management, EXIN’s portfolio aims at a quality approach towards IT Service Management focused on ISO/IEC 20000. EXIN and TÜV SÜD Akademie are jointly developing a Qualification Program for IT professionals who are involved in the quality improvement of IT Services at all levels: IT Service Management according to ISO/IEC 20000. The Qualification Program is based on job roles and competencies, since that is what IT professionals need in practice. As the standard ISO/IEC 20000 establishes the quality requirements an organization should meet in IT Service Management, our Qualification Program for IT professionals shows the vision behind the standard and gives insight in ‘how to’ accomplish the required quality level of IT Services. The Qualification Program teaches students to use the framework neutral standard ISO/IEC 20000 as a compass for navigating across all the different IT Service Management standards, best p
