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Why does/did PEZ Candy, Inc. charge so much for shipping and handling?

April 26, 2017candy charge handling pez shipping

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Why does/did PEZ Candy, Inc. charge so much for shipping and handling?

1 Answer

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While PEZ is not currently selling directly to consumers in the past they had used an off-site fulfillment house to fill orders placed using either their 800# or the web site. This company reportedly charged PEZ, Inc. a fixed rate per offer to compensate for the customer service department, their employees’ time to receive the order, process the order, pack the order, and ship the order. PEZ, Inc. simply passed that cost on to the consumer.