Why does audio or video playback stop and/or stall?
Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time. What can I do if the video playback stops or plays slowly? If playback stalls, you can usually begin again by refreshing your browser or closing your browser and opening it again. You can also drag the scrub button back in time several minutes in the program timeline. You may also wish to avoid internet congestion and wait approximately 30 minutes before viewing the programming again. Also try closing other computer applications that may be open at the same time. Why doesn’t audio and video play at all? Video can take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us via the feedback page. Wh
