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Why does ad-blocking or pop-up blocking software occasionally cause problems with accessing our Online Banking site?

April 26, 2017ad-blocking blocking cause Online Banking pop-up problems Software

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Why does ad-blocking or pop-up blocking software occasionally cause problems with accessing our Online Banking site?

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A. Since the login page opens in a ‘new’ secure window, some ad-blockers and pop-up blockers will see this as a ‘pop-up’ window and block the log-in page from opening. The solution for this is to either disable your ad-blocker or pop-up blocker software or add our site’s URL web address to the ad-blocker’s or pop-up blocker’s “safe list”. The “safe list” is a list of websites that some programs offer which allows you to specify websites that are alright for which to accept pop-up windows.