Why does a Matrix question not allow the same rating, i.e., the previous answer disappears?
In the Matrix or Rating questions, if you apply the Forced Ranking option, the previous answer will disappear if a respondent tries to assign the same rating to a different row. To enable a respondent to assign the same rating per row, please do the following: • Click on the [Edit Question] button for the question under the [Design] icon. • Uncheck the box that states Allow Only One Response per Column (Forced Ranking) under the column choices section. • Click the [Save Changes] button when you are finished. To learn more about creating Ranking and Rating type questions, please visit our Tutorial.
