Why does a collision repair facility need a scheduling program?
By employing effective scheduling methods, a collision center is likely to improve their cycle time, customer satisfaction levels, and profitability. The traditional ‘in on Monday – out on Friday’ approach to scheduling causes a myriad of problems for the collision center. Among these problems are: a. Cycle times lengthened due to vehicles sitting around for several days before entering production because too many vehicles were dropped off at once; b. Reduced productivity caused by vehicles, and their associated parts, cluttering the facility while not being worked on; c. Reduced quality as vehicles are ‘rushed’ to delivery towards the end of the week; d. Customer satisfaction levels dropping due to reduced quality and missed delivery dates resulting from vehicles sitting for days without being worked on; e. Rental car costs increased as shops pay for vehicles when delivery dates are missed; f. Increased stress on employees, both production and non-production, early and late in the wee
