Why do users have to log in every time they access a page? This only seems to affect some of my Bugzillas users, others stay logged in.
First, make sure cookies are enabled in the user’s browser. If that doesn’t fix the problem, it may be that the user’s ISP implements a rotating proxy server. This causes the user’s effective IP address (the address which the Bugzilla server perceives him coming from) to change periodically. Since Bugzilla cookies are tied to a specific IP address, each time the effective address changes, the user will have to log in again. In newer versions of Bugzilla (2.17.1 and later) there is a parameter called “loginnetmask”, which you can use to set the number of bits of the user’s IP address to require to be matched when authenticating the cookies. If you set this to something less than 32, then the user will be given a checkbox for “Restrict this login to my IP address” on the login screen, which defaults to checked. If they leave the box checked, Bugzilla will behave the same as it did before, requiring an exact match on their IP address to remain logged in.
Related Questions
- I got this error message when I tried to log in to the system: You are already logged in as MyUserName, but this page requires different credentials. Whats wrong?
- Why do users have to log in every time they access a page? This only seems to affect some of my Bugzillas users, others stay logged in.
- If I don log out, will myDENISON stay logged in?
