Why do the water bottles leak sometimes?
Rarely, but once in a great while, the 3-gallon and 5-gallon bottles can develop a pinhole leak. We do our best to inspect the bottles before refilling, but these often invisible, pinhole leaks can develop at any time, so we cannot guarantee that you will never get a leaky bottle. Though they are made from very durable plastic, if you drop a water bottle in the winter it can create an indiscernible crack. This can become a pinhole leak. If a bottle has been allowed to freeze, this may also cause a hidden crack. If you get a bottle that leaks, we ask that you please mark it with a permanent marker as Leaker and notify your delivery driver so we can recycle it. If you position your water dispenser on a hardwood floor, we recommend you place a rubber mat, like a boot mat, under your dispenser. This will help protect the floor from a pinhole leak that may develop while you are away.
