Why do the agencies write to or contact clients again after an account has been paid?
The Tax Office provides the external collection agencies with updated data files, that include payments received on cases previously referred for collection, on a weekly basis. Due to internal Tax Office system limitations at the present time, a more frequent transfer of information is not possible. It is anticipated that more frequent updates will become available as our Change Program is progressively introduced. While some taxpayers may on occasions receive a further demand letter from an external collection agency following payment, the letters include a statement advising them to ignore the letter if payment had been made in the last seven days. If you or your client is subsequently contacted by an external collection agency following a payment that has recently been made, processes are in place to cover the situation. Generally, while you or your client is on the line, contact will be made with our debt referral and support team to confirm payment. If the payment is not recorded
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