Why do the 911 Telecommunicators ask so many questions?
Information helps us to better serve you. Keep in mind that 911 Telecommunicators go through hundreds of hours of training to help them rapidly and accurately process your call for help. Though the questions we ask may sometimes seem insignificant to you at the time, they are of great importance to us in guiding the appropriate help to you when you need it. For example when reporting a crime in progress, it is unlikely that the perpetrator will remain on scene and in one place until law enforcement arrives. By obtaining a detailed description of the person, law enforcement will be watching for him/her on the way to the call. More often than not if the person leaves, law enforcement personnel will encounter the person before arriving on scene and can take action immediately.
