Why do telecommunications carriers outsource the sale and support of their products and service?
Carriers, like most large businesses, outsource to reduce internal costs, decrease customer turn-over and increase customer satisfaction. Independent telcom agencies create and maintain very strong long-term relationships with their clients within their communities giving carriers a effective way to interact with their customers. It’s more cost effective, too.
Carriers, like most large businesses, outsource to reduce internal costs, decrease customer turn-over and increase customer satisfaction. Independent telcom agencies create and maintain very strong long-term relationships with their clients within their communities giving carriers an effective way to interact with their customers. It’s more cost effective, too.
