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Why do tasks fail to open?

April 26, 2017fail tasks

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Why do tasks fail to open?

1 Answer

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Posted

• If upon opening a bug, the Bugzilla tab only displays a warning “Could not download task data, possibly due to timeout or connectivity problem. Please check connection and try again.”, ensure that your repository is returning XML data by pointing your browser to /show_bug.cgi?id=1&ctype=xml to show the contents of bug 1 in XML form. The Bugzilla client requires that bugs be accessible in XML form. If the repository doesn’t support xml then it is likely that the repository is too old (Mylyn currently supports Bugzilla 2.18 and later). • If reports fail to load or reports fail to synchronize (task description remains italic), check the error log for a “File not found” error pointing to bugzilla.dtd or a “Failed to retrieve products from server” error message, these can result when • the urlbase parameter is not set on the bugzilla server • your urlbase parameter is incorrect, e.g. it contains index.cgi • your bugzilla installation is missing the bugzilla.dtd file.