Why do some WebView users have trouble viewing IPCC Reports?
A. If WebView users are unable to view IPCC reports, there are three possible reasons. The reasons are: • User name and Password • Browser cache • Browser cookies Any Cisco ICM user who has been assigned a valid WebView User name and Password can use WebView to run, view, and modify reports. Both User name and Password are case sensitive. Users access WebView through either Microsoft Internet Explorer or Netscape Navigator. Open the URL for WebView, and enter the User name and Password when prompted. Although both Microsoft Internet Explorer and Netscape Navigator periodically clear caches and history. In some extreme situations, a WebView user may have to clear the cache to view Webview IPCC reports. WebView uses some cookies to manage pages. In particular, a cookie is used to remember whether or not a user wants to see IPCC or Standard reports. This cookie is set every time the user changes the drop-down in Cisco ICM version 4.6.2 or the checkbox in Cisco ICM version 5.0 that asks wh
A. If WebView users are unable to view IPCC reports, there are three possible reasons. The reasons are: • User name and Password • Browser cache • Browser cookies Any Cisco ICM user who has been assigned a valid WebView User name and Password can use WebView to run, view, and modify reports. Both User name and Password are case sensitive. Users access WebView through either Microsoft Internet Explorer or Netscape Navigator. Open the URL for WebView, and enter the User name and Password when prompted. Although both Microsoft Internet Explorer and Netscape Navigator periodically clear caches and history. In some extreme situations, a WebView user may have to clear the cache to view Webview IPCC reports. WebView uses some cookies to manage pages. In particular, a cookie is used to remember whether or not a user wants to see IPCC or Standard reports. This cookie is set every time the user changes the drop-down in Cisco ICM version 4.6.2 or the checkbox in Cisco ICM version 5.0 that asks wh
