Why do some people get case managers sooner than others?
The number of referrals received exceeds the number of enrollment openings. People are enrolled based on need. Those individuals with the greatest need for additional support will the first to participate in a comprehensive assessment when a case manager is available and be enrolled in the program that will best meet their needs. Referrals are initially prioritized during the intake or SPOA process, however, level of need is continually reassessed. It is recommended that people maintain contact with the SPOA Specialist in order for this to happen. Services are not available on a first come, first serve basis. Some people will therefore wait significantly longer than others.
