Why do some of my story attachments show “failed” on my iReport profile page?
The Media files list on your iReport profile page shows each of the attachments associated with your story, and what their status is. “Published” items made it successfully through the upload and encoding process and are live on CNN iReport. “Failed” items didn’t go through. (Only you and the iReport team can see failed uploads.) The most common reason items fail is that they’re file types not accepted on CNN iReport (see list). If your item is an accepted file type and fails the first time, try to upload it again. If it fails a second time, please e-mail contact@ireport.com so we can take a look. Be sure to include the URL for your story.
