Why do some consumers not have a fixed line phone at home?
• Prefer using mobiles instead more flexible and convenient to obtain and use, easier to control spend • Cost issues couldn t afford bills and/or disconnected. • Lack of usage don t make sufficient calls to need a fixed line phone 3.1 The single greatest reason for not having a fixed line phone, was got a mobile instead (38%). The main reasons for this are detailed in section 4. “I m contactable whenever I want to be contactable” 3.2 The second most mentioned reason for not having a fixed line phone related to cost, and the inability to afford the bills (24%). This was slightly higher amongst consumers who previously had a fixed line phone, and therefore have previous experience in the paying these bills. Other specific cost related reasons for not having a fixed line phone included: • disconnection for non-payment (6%) • ongoing costs including calls and rental (6%) • connection and installation costs (5%) “I had [the phone] disconnected because with the boys getting older they re on
