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Why do service calls provide a two hour window instead of an exact time?

April 26, 2017exact hour service time window

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Why do service calls provide a two hour window instead of an exact time?

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Since each service call is unique, we cannot precisely predict when the technician will finish with his or her earlier calls. Therefore, we use the two hour window (which is smaller than any of the utility companies) in order to be certain our technicians have the necessary time to spend in each customers home.