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Why do people in convenience stores hold up the line?

April 26, 2017convenience culture etiquette hold line people Society Stores

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Why do people in convenience stores hold up the line?

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I never have understood why they have to stand there scratching, they need to do that elsewhere, but the person who works there needs to speak up and tell them to move aside so other people can be helped, I clear my throat and say EXCUSE ME, that usually works.