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Why do my Windows user name and password not work in the IT Assistant Login dialog box?

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By default, IT Assistant does not recognize Windows user names and passwords for either the read-write access login (occurs at startup) or the system management login (occurs when you initiate a management action on a system for the first time during a session). You must configure IT Assistant user names and passwords within IT Assistant itself. See “IT Assistant Services Security” and “User Setup for Systems and Dell Remote Access Hardware.

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IT Assistant uses the user name and password to prevent unauthorized setting of configuration information using the IT Assistant Web Based User Interface. You can configure users and passwords for a particular system by selecting a system in the systems window, clicking the Users tab, and entering user information.

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