Why do item stop showing up in bold after pressing Refresh?
The UWL emphasizes (bold) items based on the view configuration. In the default view items are emphasized if they are new. Therefore when Refresh is pressed the existing items are no longer considered new and will not appear bold. The default behavior is configurable. For more information see the documentation about the DTD Configuration.Choose in the SAP NetWeaver Technology Consultant’s Guide for Business Task Management > Universal Worklist Configuration > Configuration DTD > View.