Why do Insurance Companies Question Theft Claims?
July 1, 2008 No question about it, getting a theft claim settled with an insurance company is no easy project. From an adjuster’s (who works for insureds as opposed to working for insurance company) point of view, we can only wonder. However, after adjusting many hundreds of these claims, a pattern begins to emerge. To begin with, nearly all theft claims are looked at with suspicion. Just as the first person authorities look to when Nicole Brown Simpson is slaughtered is her husband, insurers suspect their insureds to have some role in a theft claim, even if perhaps the insured has just added a few more items than were actually taken. Additionally, it is in the public interest that an insurer not pay a claim to someone who is undeserving. However, imagine yourself as a new claim representative right out of college with a degree in physical education, a company car with a name like Taurus or Mailbu, and claim manager pointing a big finger at your chest telling you to “pay only what you
