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Why do I see options for FedEx Ground in the Department and User Privileges screens, but cannot see FedEx Ground service options on the Ship screen?

April 26, 2017Department FedEx ground Options privileges screen screens service ship user

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Why do I see options for FedEx Ground in the Department and User Privileges screens, but cannot see FedEx Ground service options on the Ship screen?

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The Company must be set up and authorized to ship FedEx Ground in order for users to see the FedEx Ground service options on the Ship screen. If the user is assigned to a FedEx account that is set up and authorized to ship via FedEx Ground, these options will appear. If the account to which the user is assigned is not set up and authorized for FedEx Ground, FedEx Ground service will not be available. To be set up and authorized for FedEx Ground shipping, please contact your FedEx Sales professional for more information.