Why do I receive a message that says the information I entered does not match CBRs records when I try to set up online access or log in?
The information you enter must match the information we received from you when you enrolled with CBR or when you last updated your account information with us. If you remember this information, enter it to set up your online access. You can update and change your information once you have access to your online account information. If you need to verify what information we have on file, simply call: 1-888-776-3285 (Mon-Fri: 6am – 5:30pm PST). A customer service representative will confirm you account information with you.
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