Why do I need to call in advance for Same Day, Time and Mileage or Special Service requests?
A. We don’t make commitments that we aren’t sure we can meet, so before accepting a time-critical service request we want to make certain that we can respond in a timely and effective manner. Normally we can, but in some cases logistics or prior similar commitments may have an impact. In these instances we’d need to discuss timing, options, and alternatives. Also, for Time and Mileage and Special Service requests we need to understand your requirements and provide an estimate of charges for your approval.
