Why do I need a Subscriber Verification Code (SVC) and back-up Security Questions & Answers?
The Subscriber Verification Code (SVC) established on your account will be used by Whidbey Telecom to validate the authorization of any person requesting information for your account over the telephone. Anyone requesting the following must be listed in our records for your account and provide the correct, pre-established SVC or answers to the pre-established Security Questions: • account information • account information changes • service information • service changes In the event that you lose or forget your account’s SVC, you may still gain access to your account information over the telephone by providing the correct answers to the Security Questions you have chosen. If you cannot provide the correct SVC or correct answers to the existing Security Questions , you may a request a new Personal Identification Number (PIN) from Whidbey Telecom.
