Why do I keep getting the message that “No units were found for the provided Unit Type, Number, and Zip Code” when I try to create an account?
Some units are listed in our system with an extra digit. If you receive this message, please try adding an extra digit in front of your unit number, using the below format as a guide: Troops: 1000 – 1999 Crews: 2000 – 2999 Packs: 3000 – 3999 Ships: 5000 – 5999 Teams: 6000 – 6999 For example, if you are in Pack 196, try entering Pack 3196. If you are in Troop 57, try entering Troop 1057. If you need additional help, you may email support@trails-end.com and the Trail’s End customer service team will be able to assist you.
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