Why do I keep getting an error message when I try to use the Link New option on the Manage Accounts page?
The data entered into the 3 fields (Existing Aspen Account Number, Name, and Zip Code) must exactly match the data Aspen Publishers has in its customer database for that account number. Locate an invoice or statement from the account you are trying to link as new and click on the invoice or statement link listed under the 3 input fields. Compare your document to the illustrated example and once you locate the appropriate data for each field, input the data exactly as it is listed on your document. The Existing Aspen Account Number that you enter must include all 10 digits. The Name that you enter must contain all of the same characters and spacing as your document. If your account Name contains an ampersand (&) you must input an ampersand (&.) However please note that the Name is not case sensitive. The Zip Code that you enter should be the first 5 digits of the zip code only. The Plus 4 digits of the zip code are not necessary however if you enter them they will be ignored. The websit
