Why do I hear an extra voice describing things that happen on the programs? How do i make it stop?
If you hear an extra voice describing scenes, then you have activated the SAP (Secondary Audio Program) function of your television or digital converter box. The SAP allows broadcaster to transmit additional audio services like DVS (Descriptive Video Service), which makes visual media accessible to people who are blind or visually impaired by providing descriptive narration of key visual elements in programs. On some programs, a Spanish language track is broadcast over the SAP. To turn off the SAP and return to normal broadcast audio, look for a button on your remote control labeled “Audio,” “SAP,” or “MTS,” and cycle through by repeatedly pressing the button until normal audio is restored. In some cases, the SAP is accessed through an on-screen menu. Because each television or digital converter box implements the SAP differently, we recommend referencing your owner’s manual by looking in the index under “SAP” or “Secondary Audio Program” for instructions on how to enable/disable its f
