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Why do I have to start a unique download for each time I initiate a chat session with Novell Technical Support?

April 26, 2017chat download initiate Novell session technical support time

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Why do I have to start a unique download for each time I initiate a chat session with Novell Technical Support?

2 Answers

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All initiate session are unique to ensure secure access between the customer and Novell. The session information contains information about the customer, SR, and the issue that are currently experiencing. The client used by the customer for a chat session is removed from the system after it is used. The session client cannot be re-used.

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Posted

All initiated sessions are unique to ensure secure access between the customer and Novell. The session information contains information about the customer, the Service Request, and the issue that the customer is currently experiencing. The client used by the customer for a chat session is removed from the system after it is used. The session client cannot be re-used.