Why do I get billed from Waste Management rather than River Falls Municipal Utilities (RFMU)?
River Falls Municipal Utilities (RFMU) was strictly used by the City for Billing purposes. RFMU was not set up for customer service issues associated with garbage collection. Because garbage was billed by RFMU, many customers contacted them with garbage related customer service issues and were then “passed on” to the City or Waste Management in an inefficient manner. Bringing customer service, billing and pickup together under one entity will result in better service for City Residents. The Waste Management call center provides residents with direct access to a staff of customer service representatives who have direct access to real time truck locations, current billing information and other information necessary to promptly deal with customer service issues in a timely and efficient manner. It also provides you with toll-free calling (888-960-0008) from locations away from River Falls. If you have an unsatisfactory experience with Waste Managements customer service, call Sue Wang in C
