Why do I get an InstanceNotFound error from SafeAssign on Safari or Firefox?
There are reports that the InstanceNotFound error from SafeAssign has been happening primarily in FireFox 3 (FF 3) on the PC and Safari for the Mac. The problem appears to be that SafeAssign is trying to write a cookie to the student’s computer and if the browser is set to not allow cookies, the error is triggered. We are working to get a more permanent solution in place, but in the meantime, here are the temporary fixes. To enable cookies for Safari Choose Preferences from the Safari menu Click on Security Choose Accept Cookies “Only from sites you navigate to” If you still get the error after choosing that, try to temporarily change the setting to Accept Cookies “Always” Remember only Accept Cookies when you are using eLearning and change your settings back when surfing the internet. Enable cookies for Firefox on PC Select Options from the Tools Menu Click on the Privacy Option Click on the Exceptions…
