Why do I get an Error Code 5 when I try to install Band-in-a-Box upgrades or update patches?
The complete error message is: “An error occurred while trying to replace the existing file: DeleteFile Failed; code 5. Access is Denied”. It also refers to a specific file in the error message box. This happens if a file that the installer is trying to replace happens to be in use by the computer. Usually this happens because you have Band-in-a-Box open while you are trying to install the upgrade. It could also happen if one of the PG Music font files is still in memory after closing Band-in-a-Box. Close Band-in-a-Box and try installing the update again. If Band-in-a-Box is closed and you are still getting this error, reboot your computer and run the installer after rebooting.
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