Why do I get an error about ARC Draft Images when trying to view a check image from Online Banking?
This is not a problem with our system, what happens is the check is scanned at the register and converted into a different type of transaction, an ACH transaction instead of a regular check withdrawal. This means the actual check image never makes it to our system and cannot be displayed through our check image archive. For this type of transaction, the check is usually given back to you at the register (like at Wal-Mart) so there is no method for us to retrieve the image for our system. You can usually tell one of these transactions by the description “Point of Purchase Check” in the transaction detail.
