Why do I get a message that says “access limited to fan club members or American Express “Preferred Seating cardmembers only”?
The onsale date and time is the time our VIP packages go on sale to the public. Some of our tours offer an exclusive presale period to their fan club members, or to American Express ‘Preferred Seating’ cardmembers. In this instance, the presale period starts at the onsale date and time shown on the tour page. Usually the exclusive access period is 24 hours to 3 days. After the exclusive access period expires, anyone can purchase the VIP packages, pending availability. Our VIP packages will usually be on sale before regular ticket sales even if there is a fan club or American Express presale.