Why do for-profit consulting firms tend to miss the mark in public and non-profit agency consultation?
Performance Vistas was organized to solve this particular challenge: Business-sector techniques often fail to grasp the unique challenge of managing for quality in a not-for-profit or government organization. We do promote the use of business leadership practices in the public sector; we know that leadership skills are leadership skills regardless of the organization. However, organizational mission and vision do have major impacts on management decision-making. An example: Work analysis was developed in the manufacturing sector to establish work process efficiencies. Typically, re-engineering consultants use work measurement techniques to study production processes; they can assume that the most efficient process is the best process, so long as the improvement helps the bottom line. ( Profit is how they factor quality into the work process.) That method cannot work in the public sector, where there is no profit motive. Consultants must develop other techniques for factoring quality in
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