Why do faxes appear as voicemails?
When the mBox system receives a fax, it needs to detect the fax tones from the sending fax machine. If these tones are not received correctly, the result could be an empty voice file. To minimise this happening, ensure the sender presses the send button as soon as the number is dialled. If you experience this problem frequently the recommended solution is to upgrade to a MessageIn account and force your service to received faxes only. Please email service@mbox.com.au if you have any questions.
When the mBox system receives a fax, it needs to detect the fax tones from the sending fax machine. If these tones are not received correctly, the result could be an empty voice file. To minimise this happening, ensure the sender presses the send button as soon as the number is dialled. If you experience this problem frequently we recommend you upgrade to the MessageIn plan and force your messages to be received as faxes, please email service@mbox.com.au.
When the mBox system receives a fax, it needs to detect the fax tones from the sending fax machine. If these tones are not received correctly, the result could be an empty voice file. To minimise this happening, ensure the sender presses the send button as soon as the number is dialled. If you experience this problem frequently the recommended solution is to upgrade to a MessageIn account and force your service to received faxes only. Please email support@mymbox.com if you have any questions.
When the mBox system receives a fax, it needs to detect the fax tones from the sending fax machine. If these tones are not received correctly, the result could be an empty voice file. To minimise this happening, ensure the sender presses the send button as soon as the number is dialled. If you experience this problem frequently we recommend you upgrade to the MessageIn plan and force your messages to be received as faxes, please email support@mymbox.com.
When the WEL Corp system receives a fax, it needs to detect the fax tones from the sending fax machine. If these tones are not received correctly, the result could be an empty voice file. To minimise this happening, ensure the sender presses the send button as soon as the number is dialled. If you experience this problem frequently the recommended solution is to upgrade to a MessageIn account and force your service to received faxes only. Please email services@welcorp.com if you have any questions.
